Our machines last for years. And so do we. We ensure optimal performance, minimise downtime and are ready to respond quickly and reliably whenever necessary.
From installation and maintenance to technical support and audits, we are the partner that keeps your operations running smoothly.
Our machines are built to last. And we stand by them—and you—throughout their entire service life. Our service team ensures that every machine runs reliably, efficiently, and without unnecessary downtime. We are ready to intervene, advise, train, improve, and deliver what your operation needs—without compromise.
We are ready to respond quickly and effectively. We install new machines, provide repairs, perform preventive maintenance, and handle urgent interventions directly at your site.
We provide remote assistance whenever possible. We can connect to the machine by phone or remote connection, analyze the problem, and minimize downtime..
We will help you design a regular maintenance plan and safety measures. Our goal is to minimize downtime, extend the life of your machine, and maintain peak performance.
For long-term peace of mind, we operate a contractual service with regular maintenance and monitoring of machine performance – with clearly defined availability and priority of intervention.
Our Test and Demo Centre provides the confidence that comes with making the right choice and inspires new ideas. Here, we verify the functionality of machines, test commodities and collaborate with you to determine the optimal configuration for your operations. The test centre is therefore not only a space for verification, but also a place for inspiration, development and testing new applications for various commodities and industries.
We understand how important it is to return your investment in technology as quickly as possible. That’s why we pay equal attention to the people who work with it. When operators understand the machine, they increase productivity, reduce downtime, and can prevent errors before they occur. That’s the difference between an operation that works and one that succeeds.
We supply each machine with clear manuals containing an illustrated list of spare parts to make component identification easy and orientation quick.
We provide certifications according to industry requirements, including IQ/OQ validations for the pharmaceutical sector and confirmation of materials used for audit purposes.
We will perform a technical inspection, performance diagnostics, and recommend upgrades or modifications that will increase the reliability and service life of the equipment.
Naše stroje jsou stavěné na dlouhou životnost. A my stojíme při nich – i při vás – po celou dobu jejich provozu. Náš servisní tým zajišťuje, aby každý stroj běžel spolehlivě, efektivně a bez zbytečných prostojů. Jsme připraveni kdykoli zasáhnout, poradit, školit, vylepšovat a dodávat to, co váš provoz potřebuje – bez kompromisů.
Jsme připraveni reagovat rychle a efektivně. Instalujeme nové stroje, zajišťujeme opravy, provádíme preventivní údržbu a řešíme akutní zásahy přímo u vás.
Pomáháme na dálku, kdykoli je to možné. Telefonicky nebo přes vzdálené připojení se dokážeme připojit ke stroji, analyzovat problém a minimalizovat dobu odstávky.
Pomůžeme navrhnout plán pravidelné údržby i bezpečnostní opatření. Naším cílem je minimalizovat prostoje, prodloužit životnost stroje a udržet výkon na špičkové úrovni.
Pro dlouhodobý klid provozujeme smluvní servis s pravidelnou údržbou a dohledem nad výkonem stroje – s jasně definovanou dostupností a prioritou zásahu.
Ke každému stroji dodáváme přehledné manuály s ilustrovaným seznamem náhradních dílů, aby byla identifikace komponent snadná a orientace rychlá.
Zajišťujeme certifikace podle požadavků odvětví, včetně IQ/OQ validací pro farmaceutický sektor či potvrzení o použitých materiálech pro auditní účely.
Provedeme technickou kontrolu, diagnostiku výkonu a doporučíme modernizace nebo úpravy, které zvýší spolehlivost a životnost zařízení.
A partnership. It takes packaging further.
Technology, design, and experience transform every project into a reliable solution.
Why Viking Masek
A partnership based on cooperation
We start with questions, not ready-made solutions. By understanding the real reason behind the need, we look for automation solutions that really make sense.
Tailored solutions, not standard machines
Every operation is different. That’s why we don’t work with universal machines from stock, but design robust turn-key systems, strategically developed for performance and scalability.
Support that doesn’t end with installation
We don’t leave after implementation. We remain by your side – we train your team, maintain the performance of your equipment, and help develop your operations.
Technical know-how
With over 60 years of experience in packaging automation, we bring global expertise and new approaches to markets such as coffee, pet food, dietary supplements, and other dynamically developing industries.
Support
Our machines will last for years. We are ready to step in whenever needed – quickly and without compromise.
